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View Full Version : Blue screen on start up, advice?


Benvo
03-18-2009, 03:30 PM
Hey all,

My Friends pc has developed a blue screen, the 'if you this is the first time you have seen this, restart your system.' one. Where do i start in trying to trouble shoot? Only new program hes installed i think is office 2007, i doubt very much hes installed any new hardware. He said the last thing he did was download a phone bill on his pc and then it started doing this.

Hes running xp if that helps any. It was bought new around christmas time for pc world. I first advised him to give there tech support a ring.

But i wondered if there is any advise i could give him, or if i pop round i could have a quick look into for him.

Many Thanks for any Help.

Benvo

PhilEnfield
03-18-2009, 03:46 PM
Has he tried booting in Safe Mode/Last Known Good Configuration ?

Benvo
03-18-2009, 03:49 PM
He can boot in safe mode, not sure about the last known good cinfiguration, shall i advise him to boot using that option? Thanks.

Benvo

PhilEnfield
03-18-2009, 03:51 PM
Yes ... worth a try, if no luck he could try System Restore as well.

Benvo
03-18-2009, 03:54 PM
Just rung him, hes tried both no good, He said the system restore wouldn't let him, he tried three different restore points. hmmm.

Benvo