MS Setup Bootstrapper not working with Outlook 2007

[onlymeagn]

Just wondered if anyone had come across this before.

I am unable to open Outlook 2007 as it states Outlook 2007 has stopped working when i try and open it.

When I try to repair the installation (full valid licensed Enterprise DVD) the error message says that MS Setup Bootstrapper has failed.

I have tried all sorts, uninstall then reinstall but its only Outlook that has a problem.

If anyone has any suggestions it would be appreciated.

Cheers

Mark

[geobon]

Are you trying to repair it from the Program and Features menu in control panel (assuming its vista as you didn't say) and if so try running setup from the DVD and selecting the repair and change feature.

[onlymeagn]

Apologies for not mentioning that I have Vista - I have tried repairing the installation from both the control panel / Programme and Features and via the repair on the DVD.

I get the following error report when it states the Microsoft Setup Bootstrapper has stopped working half way through the repair:

Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft Setup Bootstrapper
Application Version: 12.0.6212.1000
Application Timestamp: 46da14c6
Fault Module Name: OSETUP.DLL
Fault Module Version: 12.0.6212.1000
Fault Module Timestamp: 46da14fc
Exception Code: c0000005
Exception Offset: 00276a70
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 4966
Additional Information 2: 539dc2d14f6be84012d1a1b31ef7d294
Additional Information 3: f3c5
Additional Information 4: 3b1d85b5cd1e3df337d324cf5f88f114

[geobon]

This is common with outlook, even more so with vista

Have you tried running outlook in safe mode? you can do this by doing the following GOTO Start / Run and type outlook.exe /safe

If outlook works in its safe mode ok then the problem is being caused by an addin, so you can then goto Tools / TrustCenter / Addins / Click GO on COM Add-ins and disable them all, then you can enable them one at a time checking each time that its running ok until you find the culprit.

If all of the above fails, then the only other option left is to create a new email profile in outlook, more details here http://support.microsoft.com/kb/829918

[onlymeagn]

geobon - you are a star mate - I have managed to get Outlook running now with a new email profile.

I couldnt start if in safe mode but did as the link said.

Many thanks for your help mate :cheers: