IE loads 10 seconds after clicking!!

[CB1]

hi guys, when surfing and i click a link or something to open up a new page, it takes an absolute age for the new window to actually load, it opens relatively quickly but takes ages to load.

this pc is wired into the modem, so not a wireless issue.
it surfs fine once the page opens. and it's not just on the first time i open an ie window, it's everytime a new window/tab opens.

any help out there?

I have ran AVG virus scanner, AVG spyware & Norton Spyware as well, and it's come up with a few cookies but nothing dodgy.

are there any processes that run in the background that affect this or s/w?

cheers

Chris

[BlackDiamondJr]

You could be experiencing ISP issues relating to excessive latencey and packet loss.

Try pinging a well known server such as Google or Yahoo with a preset ping number and see what it returns.

Example:
From a command prompt, type ping www.google.com -n 100.

This instructs the ping utility to ping google.com 100 times.
If there is a packet loss issue the results will detail the percentage of loss.

[Van Nugent]

Also, if you're surfing and sharing files (p2p, for ex) at the same time, you'll need to reduce the upload speed.

[CB1]

@ black diamond - it pinged it all fine with info as: bytes 32 time 30-35ms TTL 236.

@ VN - nah not surfing or sharing files.

it's just weird as i say when the page eventually loads it surfs fine, but it's just getting the damn thing to open & load.

[Van Nugent]

Yeah, the 1st thing we would do is to make sure we're not uploading too much. If it's not the case, try to reset the TCP/IP on the system by downloading the MS Guided Help (http://support.microsoft.com/kb/299357) and run it.

[CB1]

nice one van nugent, seems to have sorted it out.

many thanks :tup:

[Van Nugent]

Great!

[CB1]

in fact it hasn't! lol :(

anyone else any ideas?

[BlackDiamondJr]

What are the statistics on the ping test, with respect to loss.

For example:

Ping statistics for 216.239.51.104:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 32ms, Average = 24ms

[Van Nugent]

in fact it hasn't! lol :(

anyone else any ideas?That may tell you one of the software on your system keeps overriding the default TCP/IP settings causing the problem. Pay attention to download manager and P2P clients such as bittorrent, emule, etc.

[CB1]

cheers fellas, my dad has installed limewire recently, so it could be something in that even though i make sure it's always turned off when i go on the net.

I'll do the ping test again later Black diamond, i didn't see the actual results at the end, so i'll do it again.

cheers

[Van Nugent]

You still would see the same problem even if you turned it off because when someone ran it, it changed the TCP/IP settings on the system already. You'll need to see if there is a setting in the program to tell it NOT to change Windows TCP/IP or the default # of connections then reset TCP/IP again using the MS tool.

Obviously, this has nothing to do with the ISP.

Edit: The ping tests may report errors which naturally are caused by the incorrect TCP/IP settings, not by the problems from the ISP.

[BlackDiamondJr]

I've installed LimeWire on many systems and have never had any issues. As far as I know, LimeWire does not modify the TCP/IP stack. The program has no settings for TCP/IP, just a selected port setting.

I had a similar issue last year and the ping test revealed excessive Packet loss, varying from 12 to 30 percent.
I called the ISP and asked them to verify this by pinging my cable modem. Their results confirmed excessive Packet loss on the line.

It took 3 months for them to correct it. They prioritized it after I requested FULL credit from the time the problem surfaced until they corrected it. They finally started pinging nodes until they were able to isolate and correct it.

That was three month worth of free service. It was crap service but it was free.

It was easy for me to eliminate my system as the source of the problem because I use multiple removeable racks with multiple Operating Systems. The problem persisted with every rack loaded. Further confirmation was reaffirmed from the three other Workstations on my LAN.

[Van Nugent]

I could be wrong though :) but I hope it's not the problem with his ISP because, as you said, it may take quite a while for the ISP to correct the problem.

[BlackDiamondJr]

Still, on the strength of your recommendation, he may want to exploit WinSockFix (http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml), which takes the repair several stsps deeper than the Netsh solution offered by the MS Guided Help solution you provided.

At this point, there is very little that can be assumed.
If it turns out to be an ISP issue, you have to be forceful in requesting that the issue be elevated to the next tech level, keeping in mind that the rep on the other end of the phone is bound to a script. A supervisor may be helpful if he feels the possibility exist that you may go over his head.

[Van Nugent]

From the fact that his connection seemed to work fine right after he reset TCP/IP then the problem returned some time after that, I would say this is not the ISP problem but 1 of the programs (not necessarily limewire) is the culprit. If a program keeps changing the TCP/IP stack, it doesn't matter what tool we use to fix it, the problem would come back soon after that.

[BlackDiamondJr]

Perhaps it might be prudent to begin with the startup programs, to establish it anything unwanted may be running surreptitiously.

A scan with SUPERAntiSpyware (http://www.superantispyware.com/) may be able to reveal infections not usually detected by Ad-aware and Spybot.

CB1 will have to update us as to the status of any progress.

[Van Nugent]

That's a good recommendation.

[CB1]

sorry fellas, not been on the home pc for a couple of days, but will on monday when i return home.

thanks for the suggestions :tup:

[CB1]

right i pinged the thing as you suggested

Ping statistics for xxxxxxxxxxxxxx:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 34ms, Average = 31ms

also it seems to be all fine now, so god knows if my dad has taken something off or whatever since i've been away but seems to be running fine :confused:

cheers for the help fellas on this

[thedvdmonster]

i get loads of call-outs to solve this.
usually its either tto much crap running at startup or spyware probs.
do an msconfig and stop all un-needed progs except for antivirus/firewall and messenger.
then do a full scan for spyware.
does the job 9/10

[Van Nugent]

Well, I never thought spyware was the cause in this case and obviously, it was not. However, spyware scanning is a good suggestion because it needs to be done frequently, anyway.

[CB1]

well no idea wtf is going on, it seems to be alright then an hour later fooked again! lol

i've scanned using the above progs & avg & norton, found a few crappy cookies that's all, but still the same.

it appears that when it opens my cpu usage goes up to 100%, so is defo a prob on the pc rather than the net.

very strange