Avg

[salmo]

Have got a prob with a AVG in as much that I cannot remove it, the instalation went wrong, when I try to remove it to re-install it wont let me, any ideas on what to do next? thx in anticipation

[PhilEnfield]

Welcome to Compuhelp

When you say it wont let you remove it .... what exactly happens .... any error message ?

Also .... have you just tried installing again over existing version ?

[salmo]

Have tried installing again but it says cannot change file path?, if I try to uninstall I get this message,
"Installer initialization failed due to the following error:
Undefined error: Initialization of the setup data file failed.
Opening of the setup data file "C" failed.
No such file or directory"

[PhilEnfield]

Run the installation again and choose the 'Repair' option and follow the wizard ..... see if this helps.

[salmo]

tried that as well, things have got worse now, when I go to log on I put p/w in then pc shutsdown and trys to start again with the same thing happening each time

[PhilEnfield]

Hmmmmm. sounds like you have other things going on in the box.

Have you had good Anti-Virus and Anti-Spyware software installed, prior to this happeniing ?

Did you have other Anti-Vrus/Spyware software installed before attempting the AVG Installation ? ...... if so, did you remove it before trying the AVG install ?

Can you boot into Safe Mode ?

You didn't have Norton installed by any chance ?

[salmo]

No did not have norton installed, had to reformat lost all my info but am back to square one again and up n running, thx for your help anyway:cheers: