Cracked iPOD screen - anyone help?

[cfp761]

The screen on my iPOD nano has cracked. I had heard that this was a problem on early models. Anyone any ideas how to get it repaired and any recommendations?

Thanks

Colin

[Elaine]

Apple is still repairing the screens for free. Call the Apple Support Centre on 0870 876 0753 to make arrangements to get it repaired.

[cfp761]

Thanks a lot for this. Apple came through with a complete replacement! Only thing is they sent it back configured for a mac os x and I cannot get the damn thing to mount on my pc!

Can you help again.

Thanks

Colin

[Elaine]

Hi, Colin. I hoped you backed everything up before you sent it off. You're going to have to reformat (or restore as they call it).

Open the iPod Software Updater application. It can be found by clicking on the Start menu, pointing to All Programs and then point to iPod.

Select the iPod Updater showing the most recent date in the filename.

Connect your iPod to your Windows PC.
When it becomes available, click Restore.

An alert box appears to confirm you want to restore iPod. A progress bar appears on the computer screen.

When the restore process on the computer has finished, close the iPod Updater and look at the screen on the iPod.

If you see a progress bar underneath the Apple logo, leave the iPod connected to the computer.

If you had to put iPod into Disk Mode before restoring, the iPod screen may display "OK to Disconnect" and you may need to reset iPod.

After the restore is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

[cfp761]

Thanks again. All is as before. Nice shiny Ipod new screen - songs reinstalled. :luxhello:

Thanks again for your help on this one.

Colin

:cheers:

[LiquidMercury]

Now go and buy yourself a nice cool looking skin for it to protect it from all those scratches at iFrogz.com and enter in RP as the discount code for an additional 10% off. :tup: