system won't boot up properly urgent help needed plz

[jimmy mumu]

just uninstalled an xp hotfix by mistake and now when pc eventually boots up i get a windows explorer error then no desktop, cant use recovery console cos it asks for administrators password and i didn't set one but it keeps asking for one. the urgent part is i've got somebody to come and buy it off me as was advertized as in full working order. it was untill bout 7pm tonight, any help plz. thanks jimmy

ps it wont let me right click on desktop either

[PhilEnfield]

I take it you've tried System Restore

[jimmy mumu]

can't the restore disk aint working and i've got no start menu too

[PhilEnfield]

Try in Safe Mode (F8 at boot up)

[jimmy mumu]

it gives me option to setup windows , go back to last working point and the others or repair but the repair gets to the command bit then asks for a password for windows logon but i've never set one and it won't let me get any further

[jimmy mumu]

right, i've gone into safe mode and it get to desktop and still says windows explorer has had an error click ok to send ect, still no icons or start menu

[PhilEnfield]

if it offers the option to boot from "Last Known Good configuration", try that

[jimmy mumu]

tried that too but no joy

[PhilEnfield]

What is the exact error message you are getting ? any numbers in it ?

[jimmy mumu]

exception information
code: oxc0000005 flags ox0000000
record 000000000000 address - ox000000000077e7b62f
hope that helps

[PhilEnfield]

Try booting into Safe Mode again, then click on CTRL/ALT & Delete, to open Task Manager. Click on Applications tab and click the New Task button.
Type in explorer and see if u can get the desktop back with working Start button etc.

If yo can, go to Control Panel/Add/Remove Programs, put a tick in the box "Show Updates" and scroll down to the Hotfix you installed and remove it.

This may help, depending on what the Hotfix was.

[jimmy mumu]

still cant get to it that way

[ScotBlok]

It may be Windows reg is knackered!

You could try booting from your original Windows Disk (set boot to CD first) then not choosing Windows repair (as this takes you to an unpleasant consule) but hittng repair as next option in the sequence.

This willl overwrite windows without lsoing your personal files.

Phil - let me know if you disagree.

Hope it works out for you M8 ;)

[zentenest]

You may try to do windows update. I have the same problem before when I deleted xp hotfix, but after download and install sp1 or 2 back, it worked again.

[PhilEnfield]

Yup ...... try scotblok's suggestion ... if this fails, try booting in Safe Mode, then click on CTRL/ALT & Delete, to open Task Manager.
Click on Applications tab and the New Task button.
Type in cmd .... then type in sfc /scannow in the Command Prompt box and click OK. You may be asked to insert your Windows disk.
This will check all your system files and replace any that are corrupted.

If neither suggestion works, give us a bit more detail in your response ... i.e. at what stage did it fail ... what error message did you get etc.
..... "no joy" or "still cant get to it that way" doesn't give us a lot to go on ;)

[jimmy mumu]

right, tried that with no joy, this is the error message.

the specific error code is 0x000006ba
[ the rpc server is unavailable ]
thats exactly all it says, i really do appreciate your help on this, thanks

[jimmy mumu]

managed to do the sfc/scannow option by starting windows in normal mode but didn't find any problem. lost on this now

[jimmy mumu]

another update, just restarted pc and i now have icons on my desktop and explorer works but i've still got no start menu and pcs taking bout 5 minutes to load up

[ken]

If you have "My Computer" on the desk top ... can you now do a system restore "My Computer\C:\WINDOWS\system32\Restore\rstrui.exe".

[jimmy mumu]

just tried to do a system restore as mentioned in the last post but was unable to do it. this is the error message.

your computer is not protected please restart computer and try system restore again

system restore is not switched off on the computer though

[PhilEnfield]

Can you now open Internet Explorer and get on line ? .... if so, it maybe worth trying to do a Windows Update again

[jimmy mumu]

i'll give it a go

[jimmy mumu]

right, cant get the usb modem to install, if i use my main dvd drive i get the error 0xc0000006 which after reading on the net is to do with a faulty sp2, if i try on my other dvdrw drive i get ikernel.exe could not load or the rpc function is off line, think i may aswell do a full reboot but before i do whats anybodies thoughts on this plz

[PhilEnfield]

Hmmmm. it sounds as though the problem is with the RPC Server.
According to Microsoft, This behavior can occur if the certificate for Verisign time stamping has been removed from the computer. ... see here :
http://support.microsoft.com/default.aspx?scid=kb;EN-US;296241

Although they suggest a fix, the resolution looks very long winded and invloves exporting a file on another box and importing it on yours.

In view of the amount of time you have dedicated to this and the fact that this fix may not work either, I am inclined to agree with your thinking ....i.e. A fresh install may be a more speedy & definite solution.

Goood luck ..... let us know how it goes.

[jimmy mumu]

thats what i'll do then, thanks for all your help, any more probs and i'll be back

[jimmy mumu]

i don;t believe this, just tried install in xp, get to the point where it says delete partion click ok, it formats the drive to ntfs then says windows installation will carry on after reboot. when it gets to reboot i get this error on screen
couldn't open drive multi (0)disk(r)disk(0)partition1
mtldr:couldn't open drive multi (0)disk(r)disk(0)partition1
any ideas plz, this is turning into the topic from hell

[ken]

From another forum :

Question
NTLDR: couldn't open drive,multi(0)disk(0)rdisk(0)partition(1) error on Windows XP

Installed new HD-Maxtor DiamondMax Plus 9 80gb. Ran the xp setup from disk. All seemed to load properly. Rebooted machine, Computer screen came up, then the following message:

multi(0)disk(0)rdisk(0)partition(1)
NTLDR: couldn't open drive,multi(0)disk(0)rdisk(0)partition(1)

When running set up, I did not run any special SCSI driver during set up. Ran XP Repair console and found Boot list, and can see files in DOS mode.

How do proceed? Bios issue, SCSI driver issue, IDE cable issue, Pin configuration on HD, ? I am lost....

After a few posts
Took out the CMOS battery for 10 seconds and put it back. It worked ok so far.

Can not belive it !!!!!!!!!!

[jimmy mumu]

i don't even know what a cmos battery looks like or where it is

[ken]

The CMOS battery is on the motherboard, but you can probably also reset the CMOS with jumpers depending on the board, others can probably give better advise on this.

BTW the above posts were taken from a forum I don't know so can't vouch for but given the similarity of the problem must be worth a try.

[jimmy mumu]

scares me sensless

[PhilEnfield]

It's not your day is it ;)

From what you describe, I would put my money on it being a corrupt master boot record (MBR).

Try installing XP again, but this time use the option to remove the partition.
Then create a partition and do the long format.

[jimmy mumu]

right i did all that but still the same problem, i noticed that when i deleted the partition and it restarted there was still a partition there of about 8mbs, i thought this should have gone, i've just downloaded the six floppy set from ms and am going to try that way

[PhilEnfield]

Dont worry about the 8mb partition ... XP autocreates this, just in case at some later time you want to enable Dynamic Disks. Nothing to worry about.

Just a thought .... have you got a spare hard drive, you whack in, just in case it's a drive fault.

[jimmy mumu]

six floppy idea was the same result so i've got a spare hd will try that, just a thought, the hd i was trying to fix was preconfigured by compaq do you think they may have set it so it cant be reused

[PhilEnfield]

I doubt it.

May be worth grabbing a utility from the HDD manufacturers website, to do a low level format and check its integrity.